bt openreach engineer working hours

They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. We had to say we were from Openreach, working on behalf of their Service Provider . Lost or stolen. Working from home no service passing the buck. BT Openreach What a great place to work! Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Thousands of members of Communication Workers Union will take action for 24 hours. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Your salary Openreach is the UK's digital network business. Garry You can view these money saving ideas by clickingHERE. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. on Openreach will then be in touch to arrange when they can complete the work at your premises. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Civil's don't have to give the hrs travel time as you have to start at a yard. @katenoblett. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. 15h06. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. 12h52. Ask questions and share tips with other people 24 hours a day. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Micky37 You also have the option to opt-out of these cookies. Within 10 working days, Openreach will have completed their survey. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Moving home . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Well send you a confirmation email with your appointment date and time slot. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. @richthestag. I'm wondering will there be engineers working on a saturday? The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . They will call you to confirm their arrival time and to find out about any access requirements. Engineers from Openreach managed to cut our telephone line while they were working on our road. Damage to equipment within your premises caused by lightning or power surges. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. You were left wondering if this was just a temporary fix. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The installation takes around three hours and the Openreach engineer will need access to your property. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Well, by fiddling around on the Internet you have found me! First, Openreach will send an engineer to assess how much work is needed. Its not BT Openreach, its simply Openreach, a BT Group company.. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. New grading structure. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. If you currently work for the BT Group please apply directly through the Internal jobs board. Ring sky told an engineer will come out in the next 48 hrs. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. - Providing data governance through all operational teams in order to maintain and improve data quality. Thing is there is a lot of stuff under footways so you can't go mad. Hey,@zoni23welcome back to the community. Darlington, United Kingdom. Do I have to pay for this visit? It also insists that the line is properly fixed. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. We need our broadband but have been told that it could take days to fix. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 The Communication Workers Union (CWU),. BT. Some modules are disabled because cookies are declined. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. The cookie is used to store the user consent for the cookies in the category "Other. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. A company that was engineering-led is now run by business(wo)men with the resulting chaos. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Replying to . Was the First Engineer who the complaint was about actually a Qube Engineer? We publish our charges in our terms and conditions charges schedule. 30-03-2021 Its a good idea to make sure youve got the relevant property insurance to cover such instances. You might not need a visit, just the right advice and help to identify the problem! Again, no one turned up. Within 10 working days, Openreach will have completed their survey. Help and support; Contact BT; Back. Answered 26 October 2019 You will work long hours and not get paid for them . Call us on0800 800 150to discuss your installation. Job Responsibilities: Undertake poling when required Work on That's usually four or five days a week between Monday and Sunday. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! When you contacted BT, it said it had not booked that engineer and did not know about the work. We have a range of ways to get in touch for new and existing customers. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. First, Openreach will send an engineer to assess how much work is needed. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. The cookie is used to store the user consent for the cookies in the category "Analytics". Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Thank You). I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Members of the Communication Workers Union (CWU), including call centre. After a . Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. 30-03-2021 "These are the same workers who kept the country connected during the pandemic. Normal for Openreach is 5 days a week 7.12hours a day. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. If the work is not complex, theyll carry out all the external work required. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Apprenticeships. My dad said we needed the one downstairs which he had already disconnected. - Providing support for Service and Commercial inventory. Your just as rude! Register (or login) on our website and you will not see this ad. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. . I have a line fault that needs to be fixed. Answered View answer in the context of this discussion Report post This is simply not true. So we have a line that works upstairs but he has broken the one we want downstairs. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. If you aren't available, someone over 18 will need to be around. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. @XRaySpeX . Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises.

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