marta mobility customer service

Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Also please be advised that this card must be surrendered upon request by a MARTA official. Reduced Fare Office OR (Forsyth Street Side) 2. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. It is your responsibility to maintain the Breeze Card in good, useable condition. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Where can I purchase bus passes? Requests to suspend subscription service must be made at least thirty (30) days in advance. Please make sure all personal items are safely secured and out of the way of other customers. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Claim your pass with the appropriate voucher links above. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Small strollers or carts must be securely held and not block aisles or passageways. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Mobility Breeze Cards are not transferable. MARTA is diligently working to fill these positions as soon as possible and we have. MARTA Police (Emergency) 404-848-4911. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: view details. Is a shared ride, advanced reservation mode of public transportation. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Atlanta, GA 30324-3330, In Person: When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. We don't offer Reduced Fare versions of any of our pass programs. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Mobility Appeals Panel Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. . Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Visiting customers must provide verification of their eligibility to MARTAs eligibility department. This includes following or stalking passengers or employees. MARTA attained the Silver level of recognition for its sustainability efforts. Failure to cooperate with safety related policies may result in injury or loss of service. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility does not access residential driveways. The application allows for the following online: http://www.itsmarta.com/ride-with-respect.aspx. Name, address and telephone number Learn more. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. 404-848-5826. EXAMPLE: Customer prioritizes the Pick-Up Time. To request an alternative format, please call MARTA during normal business hours at. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Rail stations have both elevators and escalators. Simply tap your card on the Breeze target wherever your riding. A requested trip time may not be available. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 5. MARTA Police (Non-Emergency) 404-848-4900. Indicate the type of mobility aid used, and if the lift is required. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Visit our MARTA Mobility page to see the qualifications for this service. Lost Item Inquiry Formfor lost items. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. (Across from Lindbergh Center station) MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Operators are not permitted to handle service animals. Customers may also cancel via the MARTA website @ Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Please be advised Learn more. Standard fare is $4. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Regular Breeze Cards are not accepted for Mobility certified customers. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Customers will be asked to leave a voicemail with their name and phone number. MARTA Police (Emergency) 404-848-4911. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Click hereto access the Mobility Reservation System. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Service cannot be provided earlier, later or on days when regular MARTA service is not available. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. The fax number for Mobility Eligibility is 404-848-6900. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. This service is designed for customers who can use the fixed route system if an accessible route is available to them. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. This category is not required once a transit system is 100% accessible. MARTA Customer Experience. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA Transit; MARTA Service . Door to Door Assistance is available upon requests (see pages 5 - 6). Mobility Fares pageto learn more about paying for MARTA Mobility.

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