viagogo charge for cancelling sale

6.4 Release. PREAMBLE If You do not qualify, do not use the Services. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Why is the price printed on the ticket different to what I paid? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. the price it is sold for on the primary market). Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 2.9 Notification. I bought 2 x Guns and Roses tickets for Sat 17 Jun. Please contact me via email or call me. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. by Ethan More 2 months ago. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Note that this is separate from any VAT viagogo is required to charge on its fees. 6.7 Third Party Information. The Sellers and the Buyers are hereafter jointly referred to as the Members. Why can't I see my order or sale in my account? 2.15 Claims under the viagogo Guarantee. Excessive pricing, bad communication & despicable customer service and still no tickets! You will need a username and password to access the Site and use the Services. I entered the incorrect email when registering, how do I change it? 2.9 Seller's Confirmation Obligation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Fees at 133% of the ticket itself. 2.3 Username and Password. Sellers: once your tickets have sold, viagogo charges a service fee. This complaint was posted by a verified customer. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. The ticket was sold as 150 capacity, If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". During this time, the Site will be temporarily unavailable. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 6.10 Notices. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. But is it legal for Viagogo to charge me such extortionate fees? 2.6 Pricing Formats. What are the viagogo Terms and Conditions? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). In Eastnor castle, not specified as outdoor. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Hi i am very annoyed and feel very let down by your team. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. We take no responsibility for such issues. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. I have not yet received a refund for the above tickets. 1.3 viagogo Guarantee. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 5.4 Making Adjustments. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation We will also add VAT on our fees as applicable. arizona high school rodeo standings; cryptocurrency tax accountant near me I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Seriously people need to take responsibility for themselves. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. I haven't received an email confirming my order. 0 . Additional information can be found in our FAQs and on the ticket details pages. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). This does not prevent us from varying these terms without reference to them. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I called back of which a different agent explained the situation and no tickets were available. . It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 7.1 Ownership of Intellectual Property. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. To be a member of this Site, You must agree to accept the terms in this Agreement. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. I was mislead by viagogo and have been completely conned out of this money. My event is cancelled or postponed - What do I do? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. At no time do We provide the Buyer's payment information to the Seller. Tickets came for 25/6/17. Copyright (c) 2006-2023, viagogo AG. We are not involved in the actual transactions between Buyers and Sellers. Order number: 9164448 We often link to other websites, but we can't be responsible for their content. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated What is the viagogo complaint handling process? 2.7 Making an Offer. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If tickets are not consecutive, then the Seller must create a separate listing. Search. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. women's ray ban sunglasses sale; cnut the great cause of death. . The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Why do my tickets have someone elses name on them? 2.7 Payment Authorization. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo probably had to manually procure tickets on eBay or something. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Why can't I see my order or sale in my account? Why do my tickets have someone elses name on them? Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true money was still taken out! You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. For Customer Service enquiries, please visit our help centre. (More than triple the price of 3 tickets). 6.11 Permitted use. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 6.6 No Agency. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 2.18 Merchant Description. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance viagogo charge for cancelling sale. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This is not OK and I would not use Viagogo again. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Claim it and get a lot of features. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Kind regards We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. This comment was posted by a verified customer. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Sports. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? 10 Things Most People Don't Know About anyabraddock. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. I have contacted customer service more than a dozen times without specific answers. This does not prevent us from varying these terms without reference to them. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. All sales and bids are final. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. This fee will be deducted from your payment. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. I ordered tickets for 18/6/17 for the above concert. https://www.businessinsider.com.au/the-incredible-story-of-h. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I want my money back how do I go about this? Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. If you are not the intended recipient, please delete the message, attachments, and notify the sender. 3.1 Accurate Descriptions. How do I change the email address on my account? Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Jason Ridout, Listing number [protected] You may only use the Services if You can legally enter into and form binding contracts. 3.4 Indemnity. Viagogo complaint: 50 euro charge of cancelled ticket sale. 2.16 Claims under the viagogo Guarantee. . I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 5.2 Violations, Termination and Suspension. order was cancelled! safemoon price prediction 2025 . To Whom this may concern Subscribe. What are the viagogo Terms and Conditions? Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Search. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Please help! https://www.youtube.com/watch?v=mGXViB2y2ys. Email [protected]@gmail.com 2.3 Username and Password. Hannah Goodbody. please see in bul point the notes I have made which should evidence the disappointing communication I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. mrs browns boys show tickets - no tickets. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! 2.10 Collecting Payment. 5.4 Making Adjustments. Copyright 2017 viagogo. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. This is not only immoral but must be illegal under consumer legislation. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In its FAQ for Can I cancel my sale? 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated When We receive an offer by bank transfer, We will check to see if the bank account is valid. On the web site it claims I have been refunded so I cannot send an enquiry. 1.3 viagogo Guarantee. You will need a username and password to access the Site and use the Services. We may investigate complaints and violations of our policies. Takes a few years for people to realise they are dodgy. Should I actually pay for this? Rating: File your complaint. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 9 Jun 2022 . 2.8 Notification. the price it is sold for on the primary market). 7.5 Miscellaneous. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 4.3 Sellers Shall Not Include Promotional Material with Tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. We will also add sales or value added tax on our fees as applicable. Cheers. Note that Your payment may be withheld if you violate this clause. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Is this your company? The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Be the first to hear about special offers. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. If this is also unsuccessful We will not offer a refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. We may also first deduct any amount you owe us from any amount we owe you. 6.5 Tax Indemnity. Ring me or give me a real number to call The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. I also don't have my tickets either! most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target 6.1 No Warranty. We may investigate complaints and violations of our policies. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. 5.1 Investigations. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 1.4 Modification. This was a missold ticket, not at all factual to the concert. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. So why is it my responsibility that the buyer must go to the event having bought the tickets? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Tickets may be substituted with comparable or better seat locations without the Buyers approval. And their reply was investigations will be done. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS.

Japanese Cigarettes Australia, Charly Jordan Tayler Holder Drama, Articles V